A surprising news came to my inbox 2 days ago from Site5, indicating that the server which my account hosted has been down since the night a day before. As a result, all of my website were all down. I have completely moved all of my domain to Site5, so this is certainly a bad news. Fortunately, I don’t have (yet) any business that rely solely on it, so damage to me is actually minimal.
According to Site5 customer service, hardware issue that the server experienced is extremely rare. They had to restore backup and it was a lengthy process, there is also a network issue that caused the restoration to fail at the first time. The restoration finally done today and server is up again. They are also offering one month credit to my account as an apology.
To my surprise, Site5 is pretty responding regarding this issue. They update the forum frequently and for users that didn’t bother to check the forum often, they sent an email everyday regarding the status of server, explaining what is happening that day. Despite the outage, I’m actually quite happy with the customer service and Site5 itself for a reliable service so far. Hopefully, this won’t happen again in future.